Victoria-Wide Delivery Price Match Guarantee Visit our Blackburn Showroom | Mon–Fri 9–5, Sat 10–4

Melbourne Bathroom Shop

Step 1 of 3

Report an issue

Find your order and tell us what happened. We'll only ask for the details that apply.

Find your order

So we can see what you bought and when it arrived. No account needed.

What went wrong?

Order & delivery

Damaged on DeliverySomething arrived broken, chipped or cracked.
Incorrect or Missing ItemThe wrong item arrived, or something is missing.
Delivery IssueA delivery is late, missed or needs rescheduling.

Product & returns

Product Fault or WarrantyA product has developed a fault after installation.
Return or Change of MindYou would like to return an unused item.
Something ElseAnything that does not fit the categories above.

Already reported this? Check the status of an existing case instead of opening a second one.