Warranty & After-Sales

What warranty do your products come with?

Every product we sell carries a manufacturer warranty — the period differs by product category and often by part, the binding detail is in the Warranty Policy, and a fault should be reported within 7 days of first noticing it.

How do I make a warranty claim?

Submit a support request with your invoice, photos and a short video of the fault, plus the installation date and installer details — we assess it and, where the manufacturer needs to be involved, lodge the claim on your behalf.

What evidence do I need for a warranty claim?

Manufacturers assess on evidence, not description: send photos, a short video where the fault moves or leaks, the invoice and installation details.

Installed products and spare parts

Installed products are still covered by their manufacturer warranty, and most faults are resolved with a spare part rather than a whole replacement — send us the model number and a photo and we will identify the part.