Do you price match?
Yes, for Melbourne retailers — send us a link or a written quote showing the identical product, brand new and in stock, at a lower advertised total price, before you place your order; a price cannot be adjusted after an order is placed or paid.
How to request a price match
- 1Send the link or a copy of the competitor’s written quote.A screenshot showing the price, the product code and the stock status is enough.
- 2Include the product you want matched and the quantity.
- 3We check and come back to you, usually the same business day.
Requests must come before you order — a price cannot be adjusted once the order has been placed or paid, because it has already been priced and processed.
What we can match
| We can match | We cannot match |
|---|---|
| The identical product — same brand, model and finish, brand new and in its original box | A similar or equivalent product |
| A legitimate Melbourne retailer with a physical or online presence | Retailers outside Melbourne, overseas sellers and marketplace resellers |
| Stock the competitor actually has available | Discontinued, clearance or ex-display stock |
| The advertised total including delivery and GST | A headline price that excludes freight |
| A current, publicly advertised retail price | Auction, group-buying and daily-deal sites, wholesale channels, or an expired promotion |
Trade and project pricing
Trade account holders already buy below retail, so price matching a retail advertisement is rarely relevant. For multiple bathrooms, project pricing will usually beat any single-item match.
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