Returns & Refunds

Can I return this item?

Unused, uninstalled goods in their original packaging can be returned within 14 days of delivery; faulty, damaged or incorrectly supplied goods can be returned regardless of that window, and installed or made-to-order goods generally cannot be returned for change of mind.

How do I return an item?

Submit a support request with your order number and photos, wait for the return authorisation and address, then send the item back in its original packaging with the authorisation number written on the outside.

Change of mind returns

Change-of-mind returns must be requested within 14 days of delivery or pickup, the goods must be unused and in their original packaging, a 20% restocking fee applies, and return freight is at your cost.

How do refunds work?

Approved refunds are issued to the original payment method within 3–5 business days of the goods being received and inspected, and take a further few days to appear on your statement.