Installed products and spare parts
Installed products are still covered by their manufacturer warranty, and most faults are resolved with a spare part rather than a whole replacement — send us the model number and a photo and we will identify the part.
Installed does not mean uncovered
Installation ends your ability to return a product because you changed your mind — not accepted for change of mind. It does not end the warranty. A product that fails in service is a warranty matter for the full warranty period.
Why we look at parts first
Replacing a whole tap means removing it, re-silicone, and often a plumber for half a day. A cartridge or seal kit fixes the same fault in twenty minutes, so a part is usually both faster and less disruptive.
| Symptom | Usually |
|---|---|
| Tap drips when closed | Cartridge |
| Mixer stiff or grinding | Cartridge |
| Toilet running constantly | Inlet or outlet valve |
| Cistern leaking at the base | Doughnut seal or tank bolts |
| Soft-close seat drops | Hinge set |
| Shower screen door dropping | Roller set or pivot pin |
| Shower head spraying unevenly | Nozzle cleaning or a flow restrictor |
Helping us identify the part
- Your order number, if the item came from us — that gives us the exact model instantly.
- A photo of the whole product, and a photo of any label or moulded code.
- For cartridges, the diameter if you can measure it, and whether the handle is single-lever or twin.
Parts covered by warranty are supplied at no charge. Parts needed through wear or damage are charged at cost, and we will quote before sending anything.
Related Articles
Was this article helpful?
Still need help?
Send us the details and we will open a support case with a reference number.