How do I care for my bathroom products?
Warm water, a soft cloth and a mild pH-neutral detergent will clean everything we sell — abrasive creams, bleach and acidic or chlorine-based cleaners damage finishes permanently and void the warranty.
What never to use
This is the most common reason a tapware claim is refused, and the damage is not reversible — it is the coating, not a stain.
Tapware finishes
| Finish | Care |
|---|---|
| Chrome | Warm soapy water, dry with a soft cloth. Dry after use in hard-water areas to prevent spotting. |
| Brushed nickel / stainless | Wipe along the grain, never across it. No abrasives at all. |
| Matte black | Water and a soft cloth only. Detergents dull the coating over time; nothing else is needed. |
| Brushed gold / brass (PVD) | Water and a soft cloth. The PVD layer is hard but thin — abrasives cut straight through it. |
| Living / unlacquered brass | Intended to patina. Do not polish unless you want to restart the process. |
Never spray cleaner directly onto tapware. Overspray runs into the base and sits against the seal. Spray the cloth instead.
Shower glass
- Squeegee the glass after every shower. This one habit does more than any product.
- Clean weekly with warm water and a little pH-neutral detergent. For a streak-free finish, an ammonia-free glass cleaner or methylated spirits on a lint-free cloth works well.
- Never use an abrasive pad — it scratches glass permanently and the scratches then hold soap scum.
- If the glass has a protective coating, follow the coating manufacturer’s instructions; most rule out anything acidic.
- Hard-water etching is not a manufacturing fault and is not covered by warranty.
Screen frames, hinges and rollers
- Wipe aluminium frames with a soft damp cloth; for stubborn dirt, use a mild detergent, then rinse and dry. Solvents, bleach and steel wool strip the frame finish.
- Every six months, check that hinge and pivot screws are still tight, and give moving parts a drop of light machine oil.
- Keep the designed gap between a frameless door and the adjacent panel — around 2.5mm. Glass touching glass is how doors chip and shatter.
- A door that drags or resists should never be forced — it usually means a roller or pivot needs adjusting, which is a quick service job. See installed products and spare parts.
Vanities, stone and basins
- Wipe spills off stone tops promptly — perfume, nail polish remover, hair dye and toothpaste all mark engineered stone.
- Never put a hot styling tool directly on a stone or laminate top.
- Wipe water off the underside of the vanity door and around the kickboard; standing water swells board edges and this is excluded from warranty.
- Ceramic basins clean with a mild detergent. Never use an abrasive on a glazed surface.
- Do not stand on the vanity or the basin, and do not hang off an open drawer.
Avoiding damage during the build
Most finish damage happens before the bathroom is finished, not after. Keep protective film on until the trades are out, cover baths and tops with cardboard, and never let grout, silicone or tile adhesive dry on a finish — remove it while wet.
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