Can I change or cancel my order?

What can be changed

For stocked items, changes are generally accepted within 48 hours of placing the order. Within that window, and before the order is picked, almost anything can be changed: the delivery address, the delivery date, the products, the quantities, and whether the order is delivered or collected.

After picking begins, the order is committed to a run sheet or a courier booking. At that point we can usually still redirect a delivery within the same suburb, but changing the products means cancelling and reordering.

How to request a change

1. 1Have your order number ready.It starts with MBS and appears in your confirmation email.
2. 2Call us on the showroom number if the order was placed in the last few hours.Phone is faster than email while an order is still moving through the warehouse.
3. 3Otherwise submit a support request and choose "Something Else".Describe the change in one sentence — for example "change delivery to Tuesday" or "remove the second basin".
4. 4Wait for written confirmation before assuming the change is made.A change is only applied once you receive an updated confirmation.

Cancelling an order

An order cancelled before dispatch is refunded in full to the original payment method. Nothing is deducted.

Once the goods have been delivered or collected, cancelling becomes a change-of-mind return: it must be requested within 14 days, the goods must be unused and in their original packaging, and a 20% restocking fee applies. See Change of mind returns.

Refunds are processed within 3–5 business days of the cancellation being confirmed.

If the order has already been dispatched

• Do not refuse the delivery unless the goods are visibly damaged — refused deliveries incur a return freight charge.
• Accept the delivery, leave the items unopened where possible, and request a return.
• If the wrong item was sent to you, this is not a change of mind — report it as an issue and no fee applies.