What payment methods do you accept?
We accept bank transfer, EFTPOS and card, cash in the showroom, and the electronic payment methods shown at checkout — we do not take PayPal, cheques, buy-now-pay-later for retail orders, or credit card payments over the phone, and card payments carry a surcharge.
Paying online
| Method | Notes |
|---|---|
| Card at checkout | Processed through secure, Shopify-verified payment gateways. A card surcharge applies and is shown before you pay; we do not store your card details. |
| Bank transfer | Order is held until funds clear — see Bank transfer payments. |
| Other electronic methods | The exact options available to you are shown at checkout. |
We do not accept PayPal, cheques, credit card payments over the phone, or buy-now-pay-later services such as Afterpay and Zip for retail orders. All prices and invoices include GST.
Paying in the showroom
The Blackburn showroom accepts EFTPOS, debit and credit cards (a card surcharge applies), cash and bank transfer.
Deposits and part payments
Larger renovation orders can be secured with a deposit and paid in instalments before delivery. Deposits hold stock and lock in pricing; the balance is due before goods are dispatched or collected.
Instalment arrangements are set up by our team rather than at checkout — request a quote or speak to us in the showroom.
If a payment fails
- Check that the billing address matches the card exactly.
- International cards are sometimes declined by the bank rather than by us — a quick call to your bank usually clears it.
- If card payment keeps failing, bank transfer always works — see bank transfer payments.
- Nothing is charged for a failed attempt, although a pending authorisation can sit on the account for a few days before it drops off.
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